Withdrawal Terms and Conditions

Withdrawals at Thebes Casino

Customers at Thebes Casino can submit their withdrawal request at anytime. Your withdrawal will be take between 24 and 48 hours to be processed subject to all relevant documentation being received by our finance department and authorization from our fraud department. Processing a withdrawal request needs authorization from our fraud division. This is done to protect our members from possible fraudulent activities ensuring you and not somebody else receives the funds.

What are the specific requirements to make a withdrawal from my Thebes Casino account?

Required Wager Qualifications

Players must wager at least 20 times the amount of their deposit and bonus in order to cash out any winnings or as stated in a specific promotion or bonus requirement, always check your e-mail confirmation or promotion mailers about the wagering requirement. Players who attempt to cash out any winnings prior to having met the wagering requirements will have the bonus canceled and the withdrawal request declined. 

Your bonus can be used with most games, but each game type has a contributory percentage that it makes to the wagering requirements before withdrawals are allowed. The contributing percentages of games towards the wagering requirements are as follows: 100% on all slot games and 0% on all Video Poker/Blackjack/Roulette/Table & Card Games/Craps - this means that play on these games makes zero contribution to the wagering requirements for your bonus.

 Bonus money cannot be withdrawn and once credited it must be put into play. Any winnings made from bonus monies are subject to wagering and withdrawal rules. See also our User Agreements and our current promotions page for specific terms that apply.

Maximum Cashout from a No Deposit offer is $100

Credit Card Authorization Form

If you have funded your Thebes Casino account with a Visa or MasterCard and are withdrawing funds from any of our withdrawal methods we must first have on file a 'Credit Card Authorization Form' along with a clear photocopy of a valid picture ID (driver's license, passport, etc.) and both sides of the associated Credit Card. Customers may scan and email the documents back to us at  support@thebescasino.com or send them to us via E-fax: 1-866-855-4508.

If you send us in your documents for successful Credit Card deposits we will credit your Thebes Casino account with up to $50 free bonus!

Feel free to access the Credit Card Voucher here:

  Credit Card Authorization form (PDF format)
  Credit Card Authorization form (JPG format)

If we do not have these documents on file your withdrawal request will be automatically declined.

Valid Account Information

All accounts must have correct and valid information listed in their Thebes Casino account. Our Risk Management or Accounting Department may verify the telephone number at any given time, if we are able to confirm the use of an invalid phone number Thebes Casino may forfeiture any and all winnings. Thebes Casino  will only allow one payout per household, per player, per computer, per IP address, per family unless prior authorization from management.

Picture ID and Utility Bill

To ensure your safety at Thebes Casino you are requested to submit a copy of a valid Picture ID and a copy of a utility bill if you are using any of our alternate depositing methods. This information is required for security reasons and to confirm all the information on your account at Thebes Casino is legitimate. Customers may scan and email this information back to us at support@thebescasino.com or send them to us via E-fax: 1-866-855-4508. (USA and Canada)

Fraud Verification Process

Fraud Management will randomly select some accounts for a verification process that consists in reviewing all transactions, the paperwork that has been received to make sure it is complete, legible, that the account information matches the paperwork and review the account game sessions and wagering requirements.

Since this is a random procedure and there is no way to know who will be selected  however, it is a one time procedure, therefore every customer that requests a payout will be subject to this process at some point or another, even if they have all corresponding requirements for a payout in order.

Once the verification process has been finished the funds are flowed back to the account, a note added to the account stating the random check was already processed. The payout should be completed when you request it again. By doing this accounting management ensures that all the information on the player profile is in order and that all and every other requirement for requesting a payout has been fully met. This again is managements insurance that our members are fully protected against possible fraud. 

Master Gamers can make contact with their personal VIP account managers related to their personal withdrawal requirements.

Max withdrawal :

A player is only allowed to withdraw up to $2,500 per week. (Defined by the currency of play.) If the amount wished to be withdrawn is greater than $2,500, then the remaining amount will be put back into the player's account, thus allowing the player to withdraw additional funds the following week respectively. For example: If a Player should choose to withdraw $5,000 this week, $2,500 will be withdrawn this this while the rest will be put back into the casino account. Next week, The Player will be able to withdraw an additional $2,500 should he choose to do so. This also applies to the withdrawals of progressive jackpots. Withdrawals depend on all conditions outlined above and the verification of all required documents as requested.

Please feel free to contact the account manager at finance@thebescasino.com or toll free at: 1-877-294-3660 for further information.